Free Shipping Bar Attributes
Refund & Cancellation Policy
1. Order Cancellation by Customer
You can cancel your order within 5 hours of purchase.
To cancel, contact our customer support team by phone (listed on the Contact Page) or email us at support@devisestore.com.
If your order is already processed or shipped, it may not be possible to cancel it.
2. Custom or Personalized Products
Some items like custom-made or personalized products may not be eligible for cancellation.
Any exceptions, fees, or special terms will be clearly mentioned on the product page or during checkout.
3. Order Cancellation by Devisestore.com
We may cancel your order in rare situations such as stock unavailability, technical errors, or payment issues.
If this happens, you will be notified immediately and receive a full refund using your original payment method.
4. Refund Eligibility
You are eligible for a refund in the following cases:
- You cancel your order within the 5-hour window.
- You receive a defective or damaged product and report it within 24 hours of delivery.
For damaged products, please share clear photos or videos so we can verify the issue. After verification, you may choose a replacement, store credit, or refund, depending on product availability.
5. Refund Process
To request a refund, contact our support team at support@devisestore.com.
Once approved, your refund will be processed within 5–7 business days.
The time for the amount to appear in your account depends on your bank or payment provider.
6. Non-Refundable Items
Some products are not eligible for refunds or cancellations, such as:
- Digital products or downloadable items.
- Products clearly marked as non-refundable on the product page.
7. Policy Updates
We may modify this policy at any time.
Any updates will be posted on this page and take effect immediately. We recommend checking this policy periodically to stay informed.
8. Contact Information
For any questions, cancellations, or refund requests, please contact us at support@devisestore.com