You can cancel your order within 5 hours of purchase.
To cancel, contact our customer support team by phone (listed on the Contact Page) or email us at support@devisestore.com.
If your order is already processed or shipped, it may not be possible to cancel it.
Some items like custom-made or personalized products may not be eligible for cancellation.
Any exceptions, fees, or special terms will be clearly mentioned on the product page or during checkout.
We may cancel your order in rare situations such as stock unavailability, technical errors, or payment issues.
If this happens, you will be notified immediately and receive a full refund using your original payment method.
You are eligible for a refund in the following cases:
For damaged products, please share clear photos or videos so we can verify the issue. After verification, you may choose a replacement, store credit, or refund, depending on product availability.
To request a refund, contact our support team at support@devisestore.com.
Once approved, your refund will be processed within 5–7 business days.
The time for the amount to appear in your account depends on your bank or payment provider.
Some products are not eligible for refunds or cancellations, such as:
We may modify this policy at any time.
Any updates will be posted on this page and take effect immediately. We recommend checking this policy periodically to stay informed.
For any questions, cancellations, or refund requests, please contact us at support@devisestore.com
