Refund and Cancellation Policy

Effective Date: April 23, 2023

1. Cancellation Policy

1.1 Customer-initiated Cancellation

Customers have the option to cancel their order, subject to the following conditions:

1.1.1 Order Cancellation

 If you wish to cancel your order, please notify us within 5 hours from the time of purchase. To request cancellation, you can contact our customer support team by reaching us at our phone number mentioned in contact page or write to us at support@devisestore.com.

1.1.2 Custom/Made-to-Order Products

 Please be aware that custom-made or personalized products may have specific cancellation restrictions. Details regarding cancellation eligibility, associated fees, or limitations will be provided on the product page or during the ordering process.

1.2 Company-initiated Cancellation

In certain circumstances, the company reserves the right to cancel an order. Should this occur, we will promptly notify you using the contact information provided during the purchase process. In such cases, a full refund will be issued for the canceled order.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

2.1.1 Order Cancellation

 If you cancel your order within the specified cancellation period mentioned in section 1.1, you will be eligible for a full refund. The refund will be processed using the original payment method used for the purchase.

2.1.2 Defective or Damaged Products

 If the product is defective or damaged when you receive it please notify our customer support team within 24 hours of receiving the product. We may require supporting evidence, such as photographs, to evaluate the issue. Once the issue is verified, you can choose to receive a replacement, or store credit, depending on product availability.

2.2 Refund Process

To request a refund, please contact our customer support team or write to us at support@devisestore.com. We will process your refund within 5 -7 business days of receiving your request and confirming your eligibility. Kindly note that it may take additional time for the refunded amount to reflect in your account, depending on the policies of your payment provider.

3. Exceptions

The following items are generally not eligible for cancellation or refund:

• Digital products or services that have been accessed or downloaded.
• Products with explicit non-refundable terms stated on the product page or during the ordering process.

4. Modifications to the Policy

We reserve the right to modify or update this cancellation and refund policy at any time. Any changes will take effect immediately upon posting the revised policy on our website. It is your responsibility to review the policy periodically for any updates.