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Orders:
1. How can I place an order on your website?
To place an order, simply browse our products, select the items you want, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order. You will receive an order confirmation via email.
2. Can I cancel or modify my order?
Yes, you can cancel your order within a 5 hour time frame after it has been placed, however you cannot modify an order once it is placed. Please reach out to our customer support team as soon as possible with your order details, and we will do our best to assist you. Note that once the order has been shipped, it cannot be canceled or modified.
3. Can I create a Wishlist or save items for later?
Yes, you can create a Wishlist or save items for later by adding them to your Wishlist. Simply click on the "Add to Wishlist" button or icon next to the product, and it will be saved for future reference. You can access your Wishlist anytime by logging into your account.
4. What if I want to customize stickers?
Kindly contact us regarding the same and we will get back to you in no time.
Mail us at support@devisestore.com
5. The product I want is out of stock.
Drop your query at support@devisestore.com we will ensure you get the product as soon as possible and will notify you regarding the same.
6. Why have I not received any order number?
The confirmation is sent on your registered mobile number and email id. If you do not receive a confirmation, please email us on support@devisestore.com
7. Order confirmation not received but amount is deducted.
You will receive a confirmation on your registered mobile number and email id. If you do not receive a confirmation, please email us on support@devisestore.com
8. Are there any additional fees or taxes?
The price you see during the checkout process is inclusive of all applicable taxes and fees. However, please note that for international orders, there may be additional customs duties or import taxes levied by your country's customs authorities, for which you may be responsible.
Shipping & Tracking:
1. How will you dispatch my order?
We provide deliveries all over India and have partnered with multiple delivery service providers. We share a tracking link once the order is dispatched so that you can easily track its entire journey.
2. What is the normal shipping time?
Our normal shipping time is approximately 1 working day from the date of order confirmation. However, please note that shipping times may vary due to factors beyond our control. We strive to provide you with estimated delivery time frames with tracking information for you to monitor your shipment's progress.
3. What is the regular delivery time?
Our regular delivery time is typically between 5 - 7 days. However, please keep in mind that delivery times may vary depending on various factors, including the shipping destination and any unforeseen circumstances or delays that may occur during transit. While we strive to provide timely deliveries, we recommend tracking your shipment for the most up-to-date information on its progress.
4. What are the shipping costs and delivery times?
Shipping costs and delivery times vary depending on the destination and the shipping method chosen. You can view the estimated shipping costs during the checkout process after entering your shipping address. You can also check our shipping and delivery policy for more details.
5. Can I track my package?
Absolutely! Once your order has been shipped, we will provide you with a tracking number and a link to track your package. You can enter the tracking number on the shipping carrier's website to get real-time updates on the status of your shipment. You can also track your order on our website by going to track my order page and entering the required details.
6. Do you offer international shipping?
Currently, we only offer shipping within India. We do not provide international shipping at the moment. We apologize for any inconvenience caused. However, we are constantly exploring options to expand our shipping capabilities and reach a wider audience in the future.
Returns, Cancellations & refunds
1. Can I return a product if I'm not satisfied with it?
We are here to assist you if there is an issue with your order. If you encounter any problems, please contact us and provide a photograph highlighting the concern. Our team is dedicated to addressing quality matters promptly. While such instances are rare, we strive to resolve them efficiently. It's important to note that as each sticker is individually created for you, we are unable to accept returns or provide refunds for reasons unrelated to quality. This includes cases where you change your mind or prefer a different product.
2. What is your refund & cancellation policy?
Please refer to our refund & Cancellation page for detailed instructions regarding refund and cancellation.
3. My stickers were damaged during shipping, what should I do?
In case any damage has occurred during shipping, contact us without 24 hours of receiving the package. We need photographic proofs to evaluate and once our team verifies the issue you can choose to receive a replacement, or store credit, depending on product availability. You do not have to physically return the stickers.
4. Am I eligible for a refund?
Note that refund is only available if you cancel the order within 5 hours of placing your order. In circumstances such as damage or issue with sticker quality, once verified we will replace the order with the same products or add the order value to store credits. Refund is not applicable for damage or issues related to quality.
5. I have initiated a refund, when will I receive it?
We will process your refund within 5 -7 business days of receiving your request and confirming your eligibility.
Payment:
1. What payment methods do you accept?
We accept Credit card/Debit Card/UPI/Wallets/Net banking for secure online payments. We also support Cash on Delivery (COD) mode of payment. You can choose your preferred payment method during the checkout process.
2. Is my payment information secure?
Yes, we take your online security seriously. We utilize industry-standard encryption and partner with trusted payment gateways to ensure the confidentiality and security of your payment information.
3. I am not seeing the COD Payment option on the checkout page, why is that?
We deliver to different parts of India and for some areas COD option might not be available. In that case, You can still use our 100% secure Prepaid option which allows you to pay via Credit card/Debit Card/UPI/Wallets/Net banking.
why is there an extra charge for COD option?
You might see an extra charge added to your cart if your payment mode is COD (cash on Delivery) .This is the amount charged by the COD service provider for cash handling services. You can pay online to avoid paying COD charges.
Product:
1. Will the stickers leave any residue on the surface?
No, We use a premium, Vinyl material for all products listed in our store All the Stickers are REUSABLE. You can easily remove the sticker and re-align it, or stick it anywhere else. These stickers are waterproof, and scratch proof.
2. Do your stickers have a matte or gloss finish?
All our stickers come with a Premium Matte Finish.
3. Are your stickers weatherproof?
Yes, our stickers are weather proof and properly laminated.
4. What do you mean by a 100% satisfaction guaranteed?
If there's a quality issue or damage during shipment with your order, contact us immediately and we will replace any defective units for free as per policy. For more details checkout our refunds and cancellation policy.
5. Are there any discounts or promotions currently available?
We frequently offer discounts and promotions on our products. To stay updated on the latest deals, we recommend following us on our social media handles. Additionally, keep an eye on our website for special promotions during holidays and seasonal sales.
6. What is your product quality guarantee?
We take pride in offering high-quality products. If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement, depending on the specific situation and our product guarantee policy.
7. Are the product images on your website accurate representations?
We strive to provide accurate and detailed product images on our website. However, please note that slight variations in color, size, or appearance may occur due to monitor settings or lighting conditions. We recommend reading the product descriptions and specifications for precise information.
General:
1. Is it safe to provide my personal information on your website?
Yes, protecting your personal information is of utmost importance to us. We have implemented robust security measures to safeguard your data. Our website uses SSL encryption to ensure that your personal and payment information is transmitted securely.
2. Why is sign-in required?
Signing- in is required to save your purchase records and you can also track the order once they are placed and see the progress at each step.
3. How can I contact your customer support for further assistance?
You can reach our customer support team by visiting the "Contact Us" page on our website. There, you will find our contact information, including phone number and email address. We are available during our business hours to assist you with any inquiries or concerns you may have.